Shipping Policy
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive an order confirmation email once your order is successfully placed, and another email once your order has been shipped.
Shipping Rates & Delivery Times
We offer the following shipping options:
| Shipping Method | Delivery Time (Business Days) | Shipping Rate |
|---|---|---|
| Standard Shipping | 7-10 business days | Free on orders over HK$500, or HK$50 for orders under HK$500 |
| Express Shipping | 3-5 business days | HK$150 |
| International Shipping | 10-15 business days | Calculated at checkout |
Note: Delivery times may vary depending on your location and external factors such as weather conditions or customs delays. We are not responsible for delays caused by the carrier.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order on the carrier’s website.
Shipping Address
Please ensure that the shipping address provided during checkout is accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete address information. If you notice any errors, please contact our customer service team immediately at vfuxozth7@outlook.com.
Customs & Import Taxes
For international orders, please note that customs duties, taxes, or fees may be imposed by the destination country. These additional charges are the responsibility of the customer. Please check with your local customs office for more information on these potential fees.
Shipping Restrictions
Currently, we do not ship to the following countries/regions: [list any countries you do not ship to]. If your country is not listed, please contact us for more details about shipping options.
Missing or Damaged Items
If your order arrives damaged or if you believe an item is missing, please contact us within 7 days of receiving your order. We will assist you with filing a claim and ensure that the issue is resolved quickly. You can reach us at vfuxozth7@outlook.com.
Order Changes & Cancellations
Once an order is placed and processed, we are unable to make changes to the order. If you wish to cancel an order, please contact us as soon as possible at vfuxozth7@outlook.com. We will do our best to accommodate your request before the order is shipped.