Return and Refund Policy

At Liryoro, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy.

1. Returns

We accept returns under the following conditions:

  • Timeframe: You have 14 days from the date of delivery to request a return.

  • Condition of Items: Items must be in unused, unworn, and unwashed condition, with all original tags attached. We do not accept returns on sale or clearance items.

  • Non-returnable Items: For hygiene reasons, we cannot accept returns on items such as underwear, swimwear, or accessories (unless defective).

Steps to Return:

  1. Contact our customer service team at vfuxozth7@outlook.com within 14 days of receiving your order to request a return authorization.

  2. Provide your order number, item(s) you wish to return, and reason for return.

  3. Our team will guide you through the return process and provide you with a return shipping address.

  4. Once we receive the returned item(s) and verify that they meet the return criteria, we will process your refund.

2. Refunds

Once we receive and inspect the returned item(s), we will issue a refund to your original payment method. Please note:

  • Refunds will be processed within 7-10 business days of receiving the returned item.

  • Shipping charges are non-refundable, except in cases where we made an error or sent a defective product.

  • If you received free shipping and are returning part of your order, the original shipping cost will be deducted from your refund if your total order falls below the free shipping threshold.

  • Refunds are issued in Hong Kong Dollars (HKD). If you paid in a different currency, the refund will be subject to exchange rates and processing fees that may vary.

3. Exchanges

We currently do not offer direct exchanges. If you would like a different size or color, please return the item(s) following the process outlined above and place a new order for the desired item(s).

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at vfuxozth7@outlook.com with:

  • Your order number

  • Photographic evidence of the defect or damage

We will arrange for a replacement or full refund of the defective item at no additional charge. Shipping fees for returning defective items will be covered by us.

5. How to Return an Item

  • Shipping Cost: Customers are responsible for the return shipping fees, unless the item is defective or damaged.

  • Return Shipping Address: We will provide the return address once your return request has been authorized.

  • Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

6. Late or Missing Refunds

If you have not received your refund after 10 business days, please:

  1. Check your bank account or credit card statement again.

  2. Contact your payment provider or bank as there may be a delay in posting the refund.

  3. If you’ve done all of this and still have not received your refund, please contact us at vfuxozth7@outlook.com.

7. Final Sale Items

Certain items are marked as Final Sale and cannot be returned. These include:

  • Clearance or heavily discounted items.

  • Customized items or any items that have been altered at the customer’s request.